Privacy Policy

1. Who Is This Policy For And What Does It Cover?

AARO Builders LLC and its subsidiaries (“we” or “us”) take privacy seriously. This Privacy Policy (“Policy”) is for users of our online products and services (collectively our “Services”), including our websites (e.g., www.aaro-builders.com). It describes how we collect, use and share your personal Information. This Policy also explains related rights and choices you may have.

By using our Services, you consent to the collection, use and sharing of your Personal Information as described in this Privacy Policy so please read it carefully and let us know if you have any questions. If you do not agree with the terms of this Privacy Policy, do not access or use our Services.

You may see other privacy notices from us when your Personal Information is collected for certain purposes or in connection with a particular Service. Those notices supplement this Policy.

This Policy also contains important statements specific to residents of certain areas, including California and Virginia, based on laws in those areas. Those statements supplement the rest of this Policy, but to the extent they differ from other parts of the Policy, the statements govern in their applicable areas.

2. What is “Personal Information”?

Generally speaking, your “Personal Information” includes your unique identifiers (for example, your full name, phone number, or email address); and information about your characteristics, conditions or behavior that is associated with one of your identifiers or could otherwise reasonably be linked to you.

“Non-Personal Information”, on the other hand, is information that has been anonymized, aggregated or de-identified such that it cannot reasonably be linked to an individual. Your Personal and Non-Personal Information are referred to collectively in this Policy as “Your Information”.

3. Personal Information We Collect

We collect your Personal Information in various ways when you use our Services. You are not required to provide AARO Builders with your Personal Information; however, if you chose not to in some cases we will not be able to provide you with our Services or respond to your inquiries.

We collect and use your Personal Information in three basic ways:

Personal Information You Give Us

We collect, store and use your Personal Information when you provide it to us voluntarily. For example:

Website. As a visitor, you may be asked to provide:

  • First Name, Last Name, Email, Telephone Number, Company Name, Address, Site specific information and more.

 

Services. If you request information or an estimate, we may require:

  • First Name, Last Name, Email, Telephone Number, Company Name, Address, Site specific information and more.

 

Trades & sub-contractors. You can request to partner with us via a sub-contractor agreement, which we use to inform you about our company’s requirements, current information about our Services, and forms. To become a partner AARO Builders may ask you to provide:

  • First Name, Last Name, Email Address, Mailing Address, Company Name, Certificates of Insurance, W-9 and sub-contractor registration(s).

 

Communication Facilitation. You may choose to communicate with AARO Builders through a variety of means including but not limited to; email, contact forms, warranty requests, email, and telephone. To process your requests, you may be asked to provide:

  • Your name, Email Address, reason for contact, and telephone number.

Personal Information We Collect From Your Use of Our Services

  • Online Identifiers, Location, Internet Activity and Usage Information. When you use our Services, we gather some information automatically and store it in log files. For example, we collect, store and use your Internet Protocol (IP) addresses, cookie ID, location, referring websites and/or applications, the number of times you visit an individual website page, date/time stamps, Internet service provider (ISP), information about your device (such as device name, what devices you use, your operating system, memory available, etc.) and your browser type, and clickstream data. Some of this collection may involve the use of Cookies and other technologies.

  • Account and Account Usage Information. When you access password-protected areas for account holders, we collect, store and use your username, computer name, IP address, transaction information, pages and content accessed by you, and preferences.

4. Cookies And Online Tracking

What Are Cookies?

A cookie is a small file containing a string of characters that is sent to your device when you use our Services. Cookies may store unique identifiers, user preferences and other information. AARO Builders uses cookies and other technologies such as pixel tags and web beacons to receive and store certain types of information when you interact with our Services. We also use cookies and other technologies to remember you as you use our Services. Our goal is to make your experience with us more convenient and personal by recognizing you when you revisit our Services and to provide content and advertising that is relevant to you and your interests. We also use cookies to improve the quality of our Services, including for storing user preferences and tracking user trends (please also review the section below titled “Google Analytics”).

We generally treat information collected by cookies and other technologies as Non-Personal Information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered Personal Information by local law, we also treat these identifiers and associated location, internet activity or usage information as Personal Information in accordance with this Policy.

Types Of Cookies Used On Our Services

Our Service uses “first party” Cookies, which are set by our web domain (e.g., aaro-builders.com). Our Service also uses some “third party” Cookies, which are primarily set by other web domains associated with our vendors or partners. This means that, when you visit our website, for example, your browser may automatically connect to our vendor or partner’s web server, as well as ours, and provide them with access to your online identifiers and internet activity, including information about how you use our site.

Your Cookie Choices

You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features and some or all of our Services may not function properly without cookies. You may also change your cookie-related consent with respect to our Services.

Google Analytics

We periodically use Google Analytics and related cookies, and may use other third party analytic tools to collect information about the use of our Services. Google Analytics collects usage information, such as how often users visits our website and what pages they visit when they do so. We only use the information we get from Google Analytics to improve our Services. To the extent that data we receive through Google Analytics includes IP address or other unique device or browser identifiers, we treat it as Personal Information. Although Google Analytics plants a permanent cookie on your device to identify you as a unique user the next time you visit or use our Services, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your usage of our Services is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Browser Privacy Signals

If you have configured your browser to send the Global Privacy Control signal, we will interpret that signal as your request to opt-out of analytics and advertising cookies on our website.

Your browser may offer a Do Not Track (DNT) setting. If you turn that setting on, your browser sends a signal to websites indicating that you do not want to be tracked over time or across third party sites. We do not currently respond to these signals because there is not yet a common understanding of how to process them or a consensus on what “tracking” means.

 

5. How We Use Personal Information

Subject to conditions that may apply under local law, we use your Personal Information to:

  • Communicate with you – to respond to your email and other inquiries and requests, to send you inquiry information from us. Some communications are marketing messages that you can opt out of, please see the section below title “Opt-Out”.

  • Provide, improve, update, and maintain our Services – to deliver the Services, to diagnose technical problems, to improve and enhance features and functionality, and to customize your experience with our Services.

  • Protect our Services – to ensure only you and those you authorize have access to your account

  • Investigate and help prevent security issues and abuse of our Services

  • Fulfill our obligations under a Customer Agreement.

  • As may be required by law, legal process or regulation

We use Your Information in combination with other user information to:

  • Understand and analyze trends, including gathering and analyzing demographic information, identifying user preferences and interests;

  • Administer and provide the Services;

  • Learn about user behavior in order to improve our Services; and

  • Market and promote our Services.

We may use or share Non-Personal Information for any purpose.

6. How We Share Personal Information

This section describes how AARO Builders shares Your Information with our Service Providers and third parties.

Service Providers Generally

We use Service Providers to perform supporting functions for the various Services we offer. Our Service Partners are NOT permitted to use Personal Information collected from you for any purpose other than performing support functions for AARO Builders. In addition, we require that all Service Providers use reasonable safeguards to protect the limited set of your Personal Information that they may have access to.

Analytics and Advertising Partners

We may share your Personal Information with analytics or advertising partners to measure performance of our Services or marketing efforts, offer enhanced features, or deliver interest-based advertising. This sharing may involve the use of browser cookies and similar technologies placed through our Service by our partners, as explained in this privacy policy. For example, when you visit our Site, our partner’s Cookie may cause your browser to automatically send a request to our partner’s server and provide our partner with your IP address, other online identifiers, device information and internet activity.

Customer Agreements

We will share your Personal Information as may be required by an applicable Customer Agreement.

Protection of rights and Compliance with Laws

We will release your Personal Information if we believe that such action is necessary to: (1) comply with the law, legal process, litigation requests or requests from governmental authorities (worldwide), (2) enforce our terms and conditions, including any applicable terms of use, user agreements, license agreements or Customer Agreements, and (3) protect the rights, property, or personal safety of AARO Builders, its employees, and other Service users.

7. Control Of Your Personal Information

Access

At anytime you may request the removal of your personal information, however it may limit our ability to communicate with you in a timely manner, based on your request & inquiry request.

Opt-Out

Email: If you no longer wish to receive emails concerning our services, you can opt-out of receiving such information at any time by contacting us at info@aaro-builders.com. If one of our Service users invites you to collaborate with them as part of their use of the Services, we cannot prevent you from receiving those user-initiated emails.

Regular Mail/Telephone/In-Person: If you no longer wish to be contacted by AARO Builders via regular mail, telephone or in-person sales calls, you can opt-out by emailing us at info@aaro-builders.com.

Partners: To opt-out of receiving communications from our partners, you must contact the partner directly.

Cookies: You can opt-out or change your cookie preferences by emailing us at info@aaro-builders.com

When you opt-out or close your user account, we may retain a copy of Your Information for archival purposes and to avoid identity theft or fraud.

8. Third Party Direct Marketing

We do not share Personal Information with third parties for their direct marketing purposes.

9. Links to Third Party Websites, Products and Services

Our Services may include links to third party websites, product or services or use or offer products or services from third parties. Information collected by third parties is governed by their privacy policies and practices. We recommend you read and become familiar with the privacy policies of all parties with which you interact.

10. Children’s Privacy

Our Services are not directed to children (individuals under the age of 18). We do not knowingly collect, maintain, or process children’s Personal Information unless the child’s parent or guardian consents and provides the information. If we determine that we have received a child’s Personal Information from a source other than the child’s consenting parent/guardian, we will immediately delete the information.

11. Chat Rooms and Forums

We currently do not offer communication via chat rooms or forums.

12. Security

We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and integrity of Your Information. When Your Information is stored by AARO Builders, we use computer systems with limited access housed in facilities using physical security measures. Cloud data is stored in encrypted form including when we utilize third-party storage. All of our cloud services leverage Transfer Layer Security (TLS) to encrypt and protect information during transit.

It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us are not encrypted. We strongly advise you not to communicate any confidential information through these means.

13. California Residents

We currently do not transact within California, you may request that we stop Sharing your Personal Information at anytime by emailing us at info@aaro-builders.com

14. Virginia Residents

We currently do not transact within Virginia, you may request that we stop Sharing your Personal Information at anytime by emailing us at info@aaro-builders.com

15. Changes To This Policy

We may modify or update this Privacy Policy from time to time. When we change this Privacy Policy in a material way, a notice will be posted on our website (www.aaro-builders.com) along with the updated Privacy Policy. If you use our Services after an update has been made to this Privacy Policy, you consent to the changed Policy.

16. Contact Us

If you have any questions concerning this policy, please send an email to us at info@aaro-builders.com